·          Field Application and Service Engineer

• Perform system startup and repairs to component level on CMC equipment.
• Assist OEMs with interface of Burny / AMC and AMC controls and other equipment onto cutting machines
• Solve installation and troubleshooting problems at OEMs and end user locations.
• Repair Burny / AMC and AMC equipment including numerical controls, drives and other products
• Provide proper product training to OEMs and training assistance at end users as required.
• Interface with customers in a positive and professional manner. Primary customer base is located throughout North America with some customers in South America.
• Provide technical phone service support to global customer base.
• Maintain proper records of work completed.
• Communicate effectively with design engineers and the sales team
• Assist sales team in achieving the sales targets for the product line.
• Assist with technical projects as required.
• Assist in-house operations personnel with repair of products and equipment
• Expected Travel up to 60%. Some travel may be international.
  
  

• Demonstrates urgency and understands the importance of customer satisfaction
• Ability to balance multiple projects when several are considered "A" projects
• Strong problem solving capabilities
• Ability to work well with other members of the Burny / AMC - AMC team
• High level of integrity and ability to work with little to no supervision
  
  

• Degree and/or experience in electrical engineering or electronic technology is preferred, or a technical diploma or certificate in electronic technology.
• Prior field experience in CNC control equipment or AC and DC motor controls.
• Experience with motion control software and PLC programming is a plus.
• Knowledge of computers and Windows NT is a definite plus.
• Applicants must be willing and able to travel both nationally and internationally.
  

• Perform system startup and repairs to component level on CMC equipment.
• Interface with customers in a positive and professional manner.
• Provide technical phone service.
• Maintain proper records of work completed.
• Communicate effectively with design engineers and assist with CMC Projects.
• Assist in-house operations personnel with repair of products and equipment
• Expected Travel up to 80%
  
  

• Demonstrates urgency and understands the importance of customer satisfaction
• Ability to balance multiple projects when several are considered "A" projects
• Strong problem solving capabilities
• High level of integrity and ability to work with little to no supervision
  
  

• A Bachelor’s degree in electrical engineering or electronic technology is preferred, or a two year technical degree in electronic technology.
• Prior field experience in AC and DC motor control or CNC equipment.
• Experience with PLC programming and motion control software a plus.
• Knowledge of computers and Windows NT is a definite plus.
• Applicants must be willing and able to travel both nationally and internationally.
  

• Direct the scheduling of system startups and service calls all Systems, Drives, and Web Tension equipment to user base.
• Achieve financial goals of the service Department.
• Manage the budget for the Service department.
• Solve installation and troubleshooting problems at OEMs and end user locations.
• Manage customer disputes as they relate to service billings and charges.
• Insure the highest training level possible so members of the Service Team are highly qualified to work on all products within the ES&D product.
• Monitors the skill set of all members of the service team and schedules additional training in order to keep skills at the highest level.
  
• Maintain the highest possible level of phone support in order to minimize customer downtime.
• Monitor and approve departmental expenses and remain within budget
• Maximize spare parts sales.
• Provide proper product training to OEMs and training assistance at end users when required.
• Actively provides feature input to engineering for new products and product improvements.
• Aggressively extracts technical information from the engineering department and proactively communicates findings to the marketplace.
• Drives input and assists in implementing Quality Improvements (i.e., BQTF)
• Assist sales team in achieving the sales targets for the global business.
• Other duties as required
  
  

• Demonstrates urgency and understands the importance of customer satisfaction
• Ability to balance multiple projects when several are considered "A" projects
• Strong problem solving capabilities
• Ability to work well with other members of the CMC team
• High level of integrity and ability to work with little to no supervision
  
  

• Labor Productivity
• Billable Service Hours vs. Hours Works
• Sales Targets
• Budget Targets
  
  

• Experience in electrical engineering or electronic technology is preferred, or a technical diploma or certificate in electronic technology.
• Prior field experience in motion control equipment and AC and DC motor controls.
• Experience with motion control software and PLC programming is a plus.
• Knowledge of computers and Windows XP is a definite plus.

• Perform electro-magnetic design and development of brushless/slotless motor
• Researches and analyses data such as marketing proposal, customer design specifications, and manuals to determine feasibility of design and application..
• Directs and coordinates fabrication and installation activities to ensure products and systems conform to engineering design and customer specifications.
• Establishes product design with compliance to engineering principles, company standards, customer contract requirements, and related specifications.
• Coordinated activities concerned with technical developments, scheduling, and resolving engineering design and test problems.
• Works in conjunction with Mechanical Engineer to develop Electro-mechanical products.
• Evaluates and approves design changes, specifications, and drawing releases of electro-magnetic components.
• Maintains direct contact with key customers on an ongoing basis and is involved in major customer proposals.
• Works with functional departments to achieve goals and overall product development objectives.
• Assist manufacturing with floor problems.
• Other duties as applicable.
  
  

• Product development
• Design for manufacturability
• Product Standardization
• Product cost objectives
• On-time project completion
  
  

• MSEE, PhD in Electro-magnetics is preferred
• Minimum of 2 years experience in product development and application of linear or rotating machines
• In depth knowledge and work experience utilizing Magnetics FEA and Solid Works
• Good verbal and written skills
• Good communication skills

• Develops, evaluates, and improves manufacturing methods.
• Works closely with machine shop to design tooling, fixtures and jigs in support of manufacturing.
• Assists in continued development of the Team environment in Manufacturing Department
• Develops assembly and test procedures and documentation, team training, cross training and continuous improvement
• Direct responsibility for UL, CSA and CE Certifications from Manufacturing perspective
• Analyzes and plans for space requirements, and workflow, and designs layout of equipment and workspace for maximum efficiency.
• Confers with planning and design staff concerning product design and tooling to ensure efficient production methods.
• Confers with vendors to determine product specifications and arrange for purchase of equipment, materials, or parts, and evaluates products according to specifications and quality standards.
• Estimates production times, staffing requirements, and related costs to provide information for management decisions.
• Confers with management, engineering, and other staff regarding manufacturing capabilities, production schedules, and other considerations to facilitate production processes.
• Applies statistical methods to estimate future manufacturing requirements and potential.
• Participates in engineering NPD projects providing insight on manufacturability and testing requirements.
• Continually striving to streamline the manufacturing process eliminating waste.
• Others as assigned.
  
  

• Disciplined and self-accountable; makes and meets commitments
• Ability to manage multiple priorities and a wide range of duties.
• Exceptional communication and interpersonal skills. Must be able to interact and communicate with individuals at all levels of the organization.
• Strong sense of urgency
• Ability to develop and work in team environment
• Extremely quality conscious motivated to exceed the customer's expectations.
  
  

• The successful candidate should have a minimum of 5 years Industrial or Manufacturing Engineering experience and a Bachelors degree in Industrial or Manufacturing Engineering or related field.
  
• Broad knowledge of industrial engineering, manufacturing processes, production methods and equipment
• Familiarity with Mechanical Engineering, Electrical Engineering, electronic parts and components
• Strong background in the implementation of lean manufacturing.
• Working knowledge of 6-sigma tools such as Black/Green belt projects.
• Working knowledge of IS0 9001 Quality Systems.

• Review sales commitments on a daily basis to ensure material and manpower availability.
• Plan and assign work of Manufacturing Associates to meet customer requirements in an efficient and organized manor.
• Maintain time, vacation and production records.
• Analyzes, resolve work problems, or assist and train coworkers in solving work problems.
• Train and guide new employees in manufacturing and quality methods needed to perform their jobs.
• Work with quality and manufacturing coworkers in solving quality issues as needed.
• Work with Human Resources in hiring, training, compliance with company policies and safety regulations.
• Interface directly with related departments as questions/ problems arise.
• Employ problem solving techniques within work teams to eliminate bottlenecks and roadblocks to successful operation.
• Propose ideas for continuous improvement in quality and manufacturing process.
• Practice total commitment to customer satisfaction.
• Others as assigned.
  
  

• Assists IP&S and Electro-Mechanical Product Managers with establishing current and long-range sales objectives.
• Creates, maintains and exceeds regional sales plan objectives.
• Recruiting, development, and management of sales channels for the IP&S and Electro-Mechanical Divisions.
• Collaborates closely with IP&S and Electro-Mechanical Product Managers for execution of the business development strategies.
• Creates Sales programs particular to the region of responsibility in accordance with IP&S and Electro-Mechanical Product Managers and VP of Sales and Marketing's direction.
• Develops and maintains contact with key customers on an ongoing basis and develops major customer proposals and business activity.
• Work with Product Management to execute vertical marketing programs, lead follow-up, and product quotations.
• Others as assigned.
  
  

• Sales targets for IP&S and Electro-Mechanical Divisions.
• Gross Margin Targets for IP&S and Electro-Mechanical Divisions
• New Business and Customer Development
  
  

• Growth and Commercially oriented.
• Bias toward speed, strong sense of urgency
• Ability to solve complex technical problems
• Excellent communications and inter-personal skills (verbal and non-verbal)
• Very comfortable with customers and a customer-advocate
• Hard-working, hands-on person. Willing to jump in and get the job done in an entrepreneurial, small-company environment.
• Respect for others, high integrity
• Ability to manage multiple priorities effectively
• Ability to develop strategy and execute it
• Ability to work well in a team environment
  
  

• BSEE minimum with a MSEE or MBA preferred.
• Minimum of five years experience in the Motion Control industry. Specific knowledge of AC/DC Drives, Web Tension Controls, Brush & Brushless Servo Motors, Linear Actuators, Encoders, PC-Based Controls, and Servo Systems.
  
• Minimum of five years experience in Sales or Territory Management.
• Proven track record of achieving Sales performance metrics.
• Outstanding communications skills with proven ability to articulate a vision and motivate the team
• Experience and proven successful track record of managing channels (Reps and Distributors)
  

• Develops and implements strategic sales plans and sales tactics to achieve Burny / AMC/AMC sales goals in the North and South American markets.
• Achieves / exceeds annual sales goal and market initiatives.
• Review market analyses to determine customer needs, price schedules, and discount rates.
• Recruit, develop & manage sales channels including OEM's, distributors and direct end users.
• Develop and expand key account initiatives.
• Develop additional sales opportunities at existing customers and develop new sales accounts.
• Develop new sales channels and new markets.
• Represent company at trade association meetings to promote product.
• Delivers sales presentations to key clients, maintain relationships and negotiate and close deals.
• Assist other Burny / AMC/AMC departments to prepare manuals and technical publications & provide input for product research and development.
• Prepare weekly and monthly sales report showing sales volume, potential sales, and areas of proposed client base expansion plus monthly reports of sales highlights.
• Monitor and evaluates the activities and products of the competition.
• Generate proposals and other documents as required by the customers
• Other duties as required.
  
  

Key Performance Metrics:

• Sales Growth Targets
• Gross Margin Targets
• New business, new market and new account development. Prospecting to develop new sales opportunities.
  
  

Essential Traits:

• Must have ability to grow sales and expand the customer base.
• Must operate with a very high sense of urgency
• Self motivated, able to get things accomplished in a team-oriented environment
• Excellent communication skills, verbal & written
• Good technical problem solver, able to work comfortably with Engineers and Commercial activity at customers locations
• Experience with electronic motion control systems and basic electro-mechanical principles.
• Hard working, hands on person and must be able to travel throughout North and South America as required.
• Experience with Microsoft Office / Windows XP & general PC/IT skills
• Confident in meeting new customers at all levels
• Ability to manage multiple priorities
• Effective time management
• Ability to work well in a team environment
• Travel up to 50%, some may be international
  
  

Qualifications:

• One to two years experience in a proven sales role - industrial machine tool or profile cutting industry experience is preferred.
• Ability to achieve sales performance goals.
• Experience with oxy fuel, routing, plasma, waterjet and other cutting processes is a plus but not required.
• Some experience in the motion control industry a plus but not required.

At Cleveland Motion Controls, Inc., we appreciate the hard work of our associates. It is their efforts that have established our
reputation as an industry leader in motion controls technology. We seek a highly organized, motivated team player to join us as:

REPAIR COORDINATORYou will schedule and coordinate the flow of customer repair orders through the repair process.
You’ll track and manage repair order files, coordinate outside vendor activity, and act as liaison regarding customer inquiries.
Basic computer skills required. Excel/Word and Oracle experience preferred. Ability to ensure on-time order delivery and manage
the customer process is a must. We offer an attractive salary/benefits package.

• Develops and implements strategic sales plans and sales tactics to achieve sales goals in European countries including but not limited to UK, Western Europe, Eastern Europe, Turkey, Russia and other former Soviet block countries and other promising regional markets.
• Achieves / exceeds annual sales goal and market initiatives.
• Review market analyses to determine customer needs, price schedules, and discount rates.
• Recruit, develop & manage sales channels including OEM's, distributors and direct end users.
• Develop and expand key account initiatives.
• Develop additional sales opportunities at existing customers and develop new sales accounts.
• Develop new sales channels and new markets.
• Represent company at trade association meetings to promote product.
• Delivers sales presentations to key clients, maintain relationships and negotiate and close deals.
• Assist other CMC departments to prepare manuals and technical publications & provide input for product research and development.
• Prepare weekly and monthly sales report showing sales volume, potential sales, and areas of proposed client base expansion plus weekly/monthly reports of sales highlights.
• Monitor and evaluates the activities and products of the competition.
• Generate proposals and other documents as required by the customers
• Other duties as required
  
  

• Sales Growth Targets
• Gross Margin Targets
• New business, new market and new account development. Prospecting to develop new sales opportunities.
  
  

• Must have past accomplishments growing sales and expanding the customer base.
• Must operate with a very high sense of urgency
• Self motivated, able to get things accomplished in a team-oriented environment
• Excellent communication skills, verbal & written
• Good technical problem solver, able to work comfortably with Engineers and Commercial activity at customers locations
• Experience with electronic motion control systems and basic electro-mechanical principles.
• Hard working, hands on person and must be able to travel throughout North and South America as required.
• Experience in both sales & administration - planning skills, organizational skills,
• Experience with Microsoft Office / Windows XP & general PC/IT skills
• Confident in meeting new customers at all levels
• Ability to manage multiple priorities when many are top priorities.
• Effective time management
• Ability to work well in a team environment
• Ability to travel as required in support of sales and marketing initiatives.
  
  

• Minimum three years experience in a proven sales role-industrial machine tool or profile cutting industry experience is preferred.
• Proven track record of achieving sales performance goals.
• Experience with wood routing, engraving, plasma cutting, oxy fuel cutting, glass cutting, other routing industries and waterjet cutting a plus.
• Minimum three years experience in the motion control industry with two years in application engineering in motion control.
• Experience in developing OEM accounts and with managing multiple sales channels.
• Experience with multi axis profile cutting industry desired.
  
  

• Day-to-day web server maintenance; operating system and software updates, monitoring and correcting application, SMTP, and SQL errors, FTP administration.
• Work closely with IT to ensure that web stability is monitored and maintained; i.e. 99.9% up-time
• Monitor the organization's websites and proactively troubleshoots technical issues
• Write maintainable HTML, CSS, ASP (Classic & .NET) and JavaScript without the need of WYSIWYG programs, e.g. FrontPage, Dreamweaver.
• Content generator; Using literature and interviews with product managers, distill relevant product information and write copy that is easily understood and SEO friendly.
• Implement quality-control measures to ensure the accuracy of content and links
• Develop and maintain web-based applications as necessary
• Champion on-going application of white-hat SEO principals and tools to result in optimal organic search results.
• Monitor sites of other similar organizations and competitors.
• Generate keyword research, write compelling content with input from product managers
• Track SEO progress using Google Analytics, log file analysis or other tools.
• Coordinate Functionality and Application of CMC Intranet
  
  

• Excellent interpersonal, planning, organizational, problem-solving, listening, presentation and time-management skills.
• Ability to multi-task and work in a fast-paced environment with frequent interruptions.
• Proactively up-to-date with emerging technologies/trends, in Internet and web-based applications and standards.
  
  
  

• Solid understanding of DNS and the domain registration process
• Demonstrated experience with HTML, ASP, CSS, SQL and JavaScript.
• Hands-on, working knowledge of industry standards for website development - WC3, validation, accessibility, and pure CSS (tableless) designs.
• Demonstrated ability to create navigation and user interfaces that are intuitive, accessible and degrade well across all platforms and browsers.
• Demonstrated understanding of effective design techniques including user interface design, graphics creation, production, and optimization for the web.
• Comprehensive knowledge of image editing application programs such as Photoshop/Illustrator and Microsoft Office programs
• PC Proficient
• Strong comprehension of branding and marketing fundamentals
• Strong project management / planning skills and ability to manage multiple priorities
• Solid copywriting skills
• Portfolio of current work / past successful projects
• Years of Experiences: 3-5 years
• High School Diploma Required / Bachelors Degree Preferred